Accessibility Services at Disneyland Paris
Complete Guide for Guests with Disabilities
Disneyland Paris is dedicated to making sure every guest regardless of ability can experience the magic of its parks, hotels, attractions, and services.
This guide details every official accessibility service and facility, making it easy for guests with disabilities or specific needs to plan a stress-free and memorable visit.
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Services & Facilities Available Throughout Disneyland Paris
| Service / Facility | Details |
| Accessible Toilets | Located throughout all parks, Disney Village, and hotels; clearly signposted. |
| Changing Rooms | Adapted facilities available for personal care and in hotel pools. |
| First Aid & Medication Storage | First Aid centers provide information and secure medication storage if required. |
| Audio Description (Audiospot app) | Free app with audio guides for select attractions, restaurants, and menus; useful for guests with visual impairments. |
| French Sign Language Interpretation | Available at select shows and performances—ask staff for daily schedules. |
| Magnetic Induction Loops | Installed at sales points and handsets; also in all theatre venues for guests with hearing impairments. |
| Wheelchair & Stroller Rental | Manual wheelchairs (free, deposit required), electric wheelchairs, strollers and pushchairs for rent at park entrances. |
| Guide & Assistance Dogs Welcome | Permitted in all parks, hotels, attractions, restaurants, and shops; dog crates for pool areas; bring documentation. |
| Tactile Map (Virtuoz tablet) | Interactive tactile maps with audio available for guests with visual impairments; ask Guest Services for access. |
| Dedicated Parking Spaces | Parking areas reserved close to entrances for guests displaying European disabled badge. |
| Noise-Cancelling Headphones | Available on request for guests sensitive to sound (ask at Guest Services or theatres). |
Accessible Attractions, Shows & Character Encounters
Attractions
- Specially-adapted ride vehicles and boarding equipment available for most headline rides. (Ask staff for assistance)
- AudioSpot app can serve as an audio guide for visually impaired guests on select attractions.
Shows and Parades
- Dedicated viewing spaces for guests with disabilities and their accompanying guests at outdoor shows, parades, and all indoor theatres.
- Magnetic induction loops (Hearing loops) available in every theatre for hearing support.
Character Encounters
- Fully accessible throughout both Disney Parks.
- If you need special assistance or information, Cast Members are happy to help!
Restaurants and Shops
- Wheelchair-Accessible: All venues are accessible, including shops and restaurants.
- Guide & Assistance Dogs: Welcome in all restaurants and shops.
- Audio Description: Menus and certain restaurant details available via the Audiospot app.
Access Cards & Special-Rate Park Tickets
Priority Card
- What It Is: Provides priority access (not always immediate) for guests with official disability documentation.
- Where Can It Be Used?: Attractions, theatres, shows, parades, character encounters, checkouts at restaurants and shops.
- How to Apply:
- Online up to 1 month before your visit (request here).
- Collect the card at Disney Hotels or dedicated park desks upon arrival—bring valid disabled documentation and ID.
- On-site requests also accepted.
- Valid for the entire duration of your stay.
Disneyland Paris Special-Rate Tickets
- Who Qualifies?: Guests with disabilities presenting an original, official proof of disability.
- How to Purchase?: On the day of visit (learn more).
Easy Access Card
- Who Qualifies?: Guests with recognized long-term chronic diseases (according to French ALD list).
- How It Works: Present Easy Access Card and appointment book at an attraction, receive a return time slot (no need to wait in regular queue).
- How to Apply: On the day of visit, present a recent (within 3 months) and signed medical certificate in French or English (must not mention disease name, only chronic status).
- Eligibility List: See PDF list of eligible conditions.
Accessibility in Disney Hotels
Specially-Adapted Rooms
- All Disney Hotels offer accessible rooms (reserve early; subject to availability).
- Includes wheelchair access, adapted bathrooms, lowered amenities, doorbell visual alerts.
- Kits for guests with hearing impairment available on request from hotel reception.
Swimming Pools
- Adapted changing rooms.
- Pool hoists for easier access (subject to availability).
- Wheelchairs suitable for pools, and dog crates for guide dogs.
Shuttle & Minibus Transport
- Free shuttle service (except Davy Crockett Ranch) with wheelchair access.
- Specially-adapted minibus available on request (subject to booking and availability).
- Note: Electric scooters are not accepted on shuttle buses.
Booking Tips
- Book accessible rooms by calling +33 1 60 30 60 53 or online for standard rooms.
- Specify your needs at booking for guaranteed support.
Additional Tips & Guest Services
- Virtuoz Tablet: Get an audio-tactile map at Guest Services for independent navigation if visually impaired.
- Assistance Dogs: Request dog crates for pool areas; carry all necessary documentation.
- Noise Sensitivity: Request noise-cancelling headphones at theatres or Guest Services.
- First Aid: First Aid Centers in both parks provide medication storage and emergency assistance.
- Staff Help: Cast Members are trained to assist with accommodations, offer directions, and resolve accessibility concerns.
Frequently Asked Questions
To help you make the most of your visit, we’ve gathered the most common FAQs about accessibility services at Disneyland Paris:
How do I get priority or easy access cards?
Apply online (Priority Card) or directly at entrance desks with valid documentation for your disability/chronic illness (medical certificate required for Easy Access Card).
Where are the accessible toilets and facilities located?
Accessible toilets are well signposted and available in all parks, Disney Village, and hotels. Ask a Cast Member for their closest location.
Are menus available in accessible formats?
Yes, the Audiospot app provides audio descriptions for select restaurants and menus.
Can I travel between parks and hotels with a wheelchair?
Yes, free, wheelchair-accessible shuttle buses and adapted minibuses (upon request) serve all Disney Hotels except Davy Crockett Ranch.
Can assistance dogs enter all venues?
Guide and assistance dogs are permitted throughout, including attractions, hotels, and restaurants.
